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Warranty & returns claim form

Exclusion of the right of withdrawal

The right of withdrawal shall not apply to contracts for the supply of non-prefabricated goods for the production of which the consumer's individual choice or determination is decisive or which are clearly tailored to the consumer's personal needs.

The products from our offer (except for the furniture sets from the Valentina collection) are made fully to individual order and are adjusted to the consumer's needs. Therefore it is not possible to return the ordered goods.


Right of withdrawal

The following procedure applies only to products from the Valentina collection (furniture sets).

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline for withdrawal expires 14 days from the date on which you came into possession of the given item or a third party, other than the carrier, indicated by you came into possession of the item.
The cost of delivery when returning a product is paid by the customer. Goods must be returned within 14 days of withdrawal from the purchase contract to the following address:

Warehouse B000125 - ARTFORMA
Unit 4 Tunstall Trade Park
Brownhills Road, Stoke on Trent, ST6 4SE, United Kingdom
Phone number: +48684227365.

We are not responsible for damage to the contents during transport, so we recommend insuring your parcel.

In order to exercise the right of withdrawal, you must inform us

(FORAM Sp. z o.o. sp. k., Jeziorna 3, 64-200 Karpicko, service@artforma.ie, Phone number: +442038085213)

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, a fax, or an email).


Withdrawal form template

(You can use the withdrawal form template, although it is not mandatory.)

Withdrawal form template



To keep the validity of the period for the withdrawal from the contract, it suffices for you to send information on the exercise of the right to withdraw from the contract before the lapse of the withdrawal date.




Effects of withdrawal from the contract:


In the event of withdrawal from this contract, we shall reimburse to you all payments received from you without delay and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract.

You are only responsible for any potential reduction in the value of the item resulting from using it in a manner other than that necessary to determine its nature, characteristics, and functioning.

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